The Malta Gaming Authority (MGA) and the Malta Competition and Consumer Affairs Authority (MCCAA) have signed a memorandum of understanding (MoU) under which the two regulators will coordinate how they handle gaming-related consumer issues.
The deal covers cases that touch on the responsibilities of both authorities, including player complaints and disputes. Under the MoU, the MGA and MCCAA will share relevant information through set procedures, within the limits of the laws that govern each of them.
The regulators expect the arrangement to make it easier to decide which of them should take on a given case. Players who raise a problem should then be pointed to the right authority and get support from it.
MGA CEO Charles Mizzi said:
“Effective player protection requires more than strong regulatory frameworks.”
He added that authorities need to make sure consumers do not fall through the gaps between their respective remits.
MCCAA Executive Chairperson Carmen Ciantar said the agreement formalizes an already constructive relationship between the MCCAA and the MGA.
The MoU comes weeks after Malta’s revised gaming tax revenue rules took effect at the start of October.
