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$4.6 million fine on Tabcorp for violating obligations
After the Victorian Gambling and Casino Control Commission‘s investigation, Tabcorp has been fined $4.6 million as a result of obligatory violations.
Being Australia’s largest gambling company, founded in 1994, Tabcorp is the largest provider of gaming products and wagering. Within the period from August 2020 to February 2023, the company continuously violated its obligatory rules, according to the Victorian Gambling and Casino Control Commission.
Fran Thorn, the commission Chair, said:
“Tabcorp’s breaches reflect systemic operational deficiencies and non-compliance with the conditions of its license, the consequences of which have included significant harm to a customer. The hefty fine, the largest the Commission has ever issued to Tabcorp, is proportionate to the seriousness of the licensee’s misconduct. It sends a clear message to the gambling industry that this kind of behavior is not acceptable and will not be tolerated.”
The investigation found the following violations:
- A failure to follow promotional materials.
- A failure to manage potential gambling harm.
- A failure in employee training.
- A failure in customer service.
Once, a customer’s betting attempts seemed potentially concerning by Tabcorp’s monitoring systems and a ‘Responsible Gambling Call’ to the customer was placed by an employee. The employee ended the call with a discussion of a deposit match promotion of $2000.
This also indicates that the company did not follow the Responsible Gambling Code of Conduct and instead of providing support, the employee further motivated the customer to continue gambling.
Clear instructions, such as focusing on its general working process with no violations and proper compliance have been shared with the company.
Thorn added:
“The Commission has given Tabcorp clear instructions on what it must do to improve its operations and prioritize gambling harm minimization. The directed transformation program is intended to future proof Tabcorp’s gambling operations to ensure it complies with the law. We will be actively monitoring to ensure that the transformation program requirements are not only implemented quickly but are effective in ensuring ongoing compliance with the law.”
Tabcorp has acknowledged its failures and is taking steps to change the situation.
Thorn concluded:
“We will be actively monitoring to ensure that the transformation program requirements are not only implemented quickly but are effective in ensuring ongoing compliance with the law.”
The Commission’s decision, the largest fine ever issued to Tabcorp, serves as a reminder to the gambling industry of the importance of sticking to responsible gambling practices.
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