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Casino Guru Complaint Center: 5 years of success & milestones
Casino Guru’s Complaint Resolution Center celebrates its 5th anniversary, achieving important milestones in its mission to safeguard players and settle conflicts within the online gambling industry.
The Complaint Resolution Centre was founded with the specific goal of serving as an independent platform where players could resolve issues with online casinos. This goal has not only been realized but also has exceeded all the expectations.
With more than 42,000 filed complaints and $33 million recovered for players worldwide since its founding in August 2019, the Centre has completely changed the player advocacy landscape.
Key Milestones
- First Resolved Complaint: August 2019, setting the foundation for future success.
- Published Complaints: More than 42,000 complaints, with an average of 23 every day over the past five years. Remarkably, in the last two years, the average has doubled, and for the past 14 months, the number of published complaints has consistently exceeded 1,000 per month.
- Resolved Complaints: More than 12,000 complaints were successfully resolved, ensuring fair treatment for players and helping maintain accountability within the gambling industry.
- Monetary Impact: Almost $33 million USD returned to players, averaging $18,072 USD daily.
- Team Growth: Starting with just two team members, the Center now boasts a dedicated team of 21 professionals, including 15 Resolvers and 6 First Response agents, ensuring swift and effective handling of complaints.
- Largest Resolved Complaint: A record-breaking resolution of $1.99 million USD, handled by Resolver Branislav B. in 2023, was achieved after two months of dedicated effort.
- Most Active Player: A player from Italy holds the record for the most submitted complaints, with an outstanding 67 complaints.
Petronela Kontos, Complaints Team Lead, Casino Guru commented:
“We are incredibly proud of what we’ve achieved over the past five years. Our goal was always to provide a space where players could find justice, and today, we celebrate the countless success stories that prove we’ve made a real difference.”
With continued success, Casino Guru’s Complaint Resolution Centre aims to keep setting the standard for player protection and conflict resolution. The company is committed to growing its team, improving technologies, and building partnerships that will promote responsible gaming together with ethical practices.
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