Greentube introduces Neccton responsible gaming solution into Spanish offering
Neccton’s Responsible Gaming solution will be administered by Novomatic Interactive division Greentube across its Spanish online gaming offering after a successful rollout in the UK. The mentor tool was first released with Admiral Casino, and has more real-money gaming brands set to launch. The tool helps Greentube pinpoint potentially problematic gambling behaviour in real-time and automatically interacts with the players who are displaying signs of harmful behaviour.
The use of mentor with the StarVegas brand in Spain secures the company’s position as a responsible and wary operator and games supplier, all while strengthening its commitment to safer play for its customers.
Adam Warren, brand manager and managing director of the StarVegas Spain and StarVegas Italy brands at Greentube, said: “We take our commitment to responsible gaming extremely seriously and we constantly work to enhance and improve our strategies to ensure players use our products safely. Neccton’s mentor solution ensures this and offers us an easy tool to spot any potentially harmful behaviour and to intervene when needed. We are very pleased with our partnership so far and we look forward to expanding into new markets going forward to ensure the highest level of safe play.”
Greentube will also look to expand mentor into more markets soon, to ensure the highest level of social responsibility and player protection across the board. Mentor, Neccton’s new AI-based responsible gaming (RG) solution, tracks specific metrics which could indicate that somebody is spending more than they can afford, such as in-session deposits, chasing losses, failed deposits and cancelled withdrawals, and proceeds to alert operators instantly if certain indicators of harm are surfacing.
Players also receive customized messages from the solution detailing changes in play or overspending and including information that allows the players to analyze their own behaviour, comparing it to the player base.
“We are excited to further strengthen our relationship with Greentube and look forward to working together across new markets. With mentor, operators learn which players tend to play riskier and also how to advise those players appropriately and what actions to take. Across the globe, regulators are increasing their focus on responsible gaming and player safety, and through our partnership, Greentube is at the forefront of offering safe casino entertainment online.” Said Dr Michael Auer, director at Neccton.