UKGC fines two Kindred brands over £7m
The two operators in question are Platinum Gaming and 32Red, both of which were fined for a few AML and responsible gambling failures.
The social responsibility shortcomings of both firms involved cases of not being able to sufficiently identify problem gamblers. At 32Red, one customer was able to lose over 36 thousand Pounds in a week without the operator intervening. On the other hand, Platinum Gaming allowed self-excluded customers to register and place bets, in some cases even if the players had blocked themselves on 32Red’s platform.
In terms of the AML failures, Platinum Gaming was fined for having suboptimal general procedures and terms, while 32Red was found to have made more substantial errors. The commission stated that the firm did not restrict or block risky customers in time. In a few instances, the operator allowed players who were required to present proof of funds to gamble before receiving their verifying documents. The regulator also stated that 32Red was slow to block accounts that refused to provide the required proof, sometimes letting them play for a week or two before having their access to the casino completely restricted.
Out of the over 7 million Pound total amercement, 32Red will get a 4.2 million Pound penalty, while Platinum Gaming will take the rest at just under 3 million Pounds.