Casino Guru Awards 2025: Welcoming Judges Garvie & Shafaq
Casino Guru, a leading name in online gambling advocacy, is excited to announce the addition of two famous industry professionals, Duncan Garvie, and Monica Shafaq, to the...
Casino Guru successfully resolves $1.35M complaint
Casino Guru, a leading name in online gambling advocacy, is excited to announce the company’s recent resolution of a $1.35 million complaint through its influential Complaint Resolution Center.
The player complained that the account was unexpectedly suspended when they tried to withdraw a portion of their winnings. Despite meeting all verification requirements, the player faced different delays before accessing their funds.
After 2.5 months of Casino Guru’s Complaint Resolution Center’s dedicated efforts, the player finally received their funds. This successful resolution follows Casino Guru’s record-setting $1.99 million dispute settlement last year and demonstrates its commitment to fairness in high-stakes cases.
Petronela Kontos, the Complaints Team Lead at Casino Guru, commented:
“Resolving cases of this magnitude is exactly why we established the Complaint Resolution Center. We’re committed to protecting players and maintaining accountability within the industry, and these cases underscore our commitment to those values.”
Since its launch in 2019, the Complaint Resolution Center has resolved more than 12,000 complaints, helping players reclaim more than $33 million. Celebrating its 5th anniversary, the Complaint Resolution Center remains the largest platform of its kind, offering expertise on different kinds of complex cases worldwide.
As Casino Guru continues to grow, it aims to expand its team and technology while working with partners to foster responsible gaming practices globally. Through these efforts, Casino Guru maintains its role as a leading advocate for transparency and fairness in online gaming.
Casino Guru’s Gamalyze campaign sets record in SGW24
Casino Guru, a leading name in online gambling advocacy, is excited to announce that its latest campaign, launched in collaboration with Mindway AI during Safer Gambling Week...
