Unprofessional, unethical Behavior

Official Response from CristalPoker Casino.

We strongly dispute the allegations made in this complaint.

First of all, the affiliate never generated a commission of €4,217 as claimed.

The affiliate account in question generated only 7 FTDs under a €100 CPA agreement, which would have resulted in a total commission of €700 if the traffic had been legitimate and compliant with our Terms and Conditions. 

Proof:

https://prnt.sc/-xpoIR396Ooi

https://prnt.sc/VDkAku0QVUEV

https://prnt.sc/Cp5U3MOXr-oJ

Our decision to terminate the collaboration was based on multiple incidents involving abusive tracking behavior and traffic quality concerns.

The affiliate initially approached us claiming to work with retargeting traffic. In good faith, we allowed the integration of his tracking scripts through our GTM.

However, within just a few days, we detected extremely abusive behavior. More than 80% of newly registered customers on CristalPoker were suddenly being attributed to his affiliate account, including players coming from other affiliates’ campaigns.

We provided him with clear proofs showing cases where:

• customers received emails from other affiliates,

• clicked “Register Now” buttons from those affiliates,

• but after registration were incorrectly assigned under his affiliate account.

• Even users entering directly to cristalpoker.com for the first time, in incognito mode were being attributed to him after registration.

Proof:

https://prnt.sc/tKVmKl4Db7KG

One particularly clear example involved another affiliate who created multiple accounts using his own referral link. Despite this, all of those registrations were attributed to the affiliate who submitted this complaint, demonstrating the extremely aggressive attribution behavior of the tracking setup being used.

When these issues were raised, the affiliate acknowledged the problem and provided a replacement script, assuring us that the issue had been fixed.

Unfortunately, the same behavior continued after the replacement script was installed.

Additionally, we observed a number of highly suspicious events generated through the affiliate’s traffic source, including:

• Thousands of clicks generating virtually no legitimate registrations.

• Large volumes of suspicious chat interactions from users who did not even have accounts on the platform. Thousands of them entering in Live Chat in the same time and asking same absurd things as you can see here: https://prnt.sc/JPZPp1Si-6Hl  And all of them comming from this affiliate referral link.

Moreover, he appears to be part of a group/network of affiliates using similar abusive methods. Here is another affiliate account which we also blocked for exactly the same reason and type of activity:

Proofs:

https://prnt.sc/eeySjEJCsRpa

https://prnt.sc/yEVFNs5k_vn4

https://prnt.sc/EHIvhlHZ3_so

These screenshots provide more than enough evidence that he is part of a group/network of affiliates using similar abusive methods.

After a detailed internal review, we concluded that the activity created significant risks for our affiliate program and other partners. As a result, the affiliate account was terminated and all related tracking integrations were removed.

We would also like to clarify the following:

• No legitimate earned commissions remain unpaid.

• No commission balance of €4,217 has ever existed on the affiliate account.

• The account was closed due to traffic quality and attribution concerns, not as a method of avoiding payment.

CristalPoker has worked with affiliates for many years (since 2010) and has successfully paid commissions to thousands of partners. We have a zero-tolerance policy toward abusive attribution methods, fraudulent traffic, or activities that negatively impact other affiliates participating in our program.

Best Regards,

Victor

CristalPoker Casino Affiliate Manager