The gambling regulatory authority of France, the ANJ, published new guidance on August 31, 2026, explaining how operators must identify evidence and respond to cases of player fraud.
The guidance was published after conducting consultations with regulated gambling operators and the gambling ombudsman, and although the document doesn’t impose binding laws, it covers how anti-fraud and anti-money laundering regulations should be appropriately applied. Some of the main topics included in the guidance are payment fraud, game-related fraud, abusive chargebacks, in-game cheating, and money dumping.
The ANJ has also addressed operators’ questions connected to account suspensions, cancelled bets, prize redistributions, and player balance returns. According to the authorities, operators must first obtain evidence of fraud instead of acting only on suspicion, which may comprise IP addresses or device logs.
The ANJ stated:
“Characterizing fraud requires the collection of probative evidence, and the operator cannot refuse to pay a win or return part or all of an account balance on the basis of mere suspicions, without undermining the binding force of the gambling contract.”
Additionally, the document has recommended that operators shut down user accounts when enough evidence of fraud is found, while the actions regarding winnings depend on the type of fraud and differ in each case.
As mentioned in the guidance, operators were encouraged to tighten technical standards, update terms and conditions, and review Know Your Customer (KYC) systems in order to align with certifications and regulatory expectations.
















