Konsumentverket sheds light on operator deficiencies in regards to terms and conditions
Sweden’s consumer affairs agency Konsumentverket has sent out a warning to licensed online gambling operators in the country of their duties in ‘providing balanced and fair conditions to consumers’.
The agency stated that it had previously found ‘numerous shortcomings’ after tackling a thorough review of terms and conditions across 13 operators chosen completely randomly. The operators that Konsumentverket reviewed were AG Communications, Bayton, Blue Star Planet, ComeOn Sweden, Ellmount Gaming, Genesis Global, Interwetten, MOA Gaming Sweden, Pixel Digital, Smarkets, Svenska Spel, Videoslots and Zecure Gaming.
The agency claimed that it had unveiled deficiencies across operators’ websites related to withdrawal restrictions, ID and verification requirements, liability disclaimers, inconsistent terms of play and unclear promotions. It found that 11 firms had applied ‘contract terms’ on customer registration without telling what documentation customers are supposed to provide in order to be verified.
In the meantime, four operators mentioned foreign regulators terms to govern the websites terms of play and customer care duties, while three stated that a foreign court would settle player disputes. Concerns were also drawn to six operators who applied contract terms that limited the consumers right to withdraw money from their accounts. Konsumentverket has ordered the operators to immediately examine and update their terms and conditions promoted to customers.
The Swedish Consumer Agency intends to follow up the current review to see how the gaming companies have taken into account the assessments made in the current memorandum. Such a follow-up may take place in the form of individual supervisory matters.
Furthermore, the agency has sent the findings of its results to Swedish Gambling Inspectorate Spelinspektionen and Branschföreningen för Onlinespel (BOS) which is Sweden’s online gambling trade association.