BetMGM faces compliance case for sending emails to minors

Massachusetts opens case against BetMGM for emails to minors

Added:
Massachusetts opens case against BetMGM for emails to minors

During a Massachusetts Gaming Commission (MGC) meeting on February 12, 2026, regulators opened a formal compliance case against BetMGM for sending promotional emails to individuals under 21.

Senior Enforcement Council Zach Mercer stated the complaint involves BetMGM as a category 3 sports betting licensee and its non-compliance with state sports betting laws. More specifically, the promotions were sent out to players based on their use of Major League Baseball’s Ballpark app at Red Sox games.

Between April 10, 2024, and July 25, 2025, 96,167 emails were sent connected to eight Red Sox games, and BetMGM confirmed to the commission that 3,803 of the emails were sent to under-21s. Additionally, 19 self-excluded individuals and 25 individuals with a cool-off status received the emails.

The ages of 37,632 email recipients couldn’t be verified, according to BetMGM, as the company also stated that the incident was the mistake of one employee who didn’t follow the operator’s internal policies.

MGC Chair Jordan Maynard stressed that the commission’s goal is to reach zero access for under-21s to sports betting in Massachusetts. He also supported the idea of bringing the operator before the full commission for an adjudicatory hearing.

Alla Basentsyan
Alla Basentsyan Content Writer

As a content writer at AffPapa, Alla focuses on daily coverage of iGaming news, writes in-depth articles on the most relevant topics of the sector, and presents insights from industry professionals through dedicated interviews. She combines her background in research with an engaging and informative approach to help readers stay up-to-date with everything that’s happening in global iGaming markets.

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