The Alcohol and Gaming Commission of Ontario (AGCO) said the case goes back to March 14, 2025, when a player placed a C$1,000 multi-leg parlay on NHL, NBA, and NCAA basketball games, with a potential payout above C$1 million. When only one leg was left, theScore Bet offered a cash-out of about C$380,000, with the player accepting the offer, but the system rejected the transaction during automated checks after the odds changed. Around 4 minutes later, a second offer of around C$100,000 appeared. The player accepted that one too, and it was also not honored. The last leg of the parlay was lost, so the bet settled with no payout.
The AGCO concluded that neither offer could be achieved as shown, which breaks Standard 4.07 of the Registrar’s Standards for Internet Gaming. For context, the rule bans operators from describing outcomes, prizes, or features that can’t actually be delivered.
AGCO CEO and Registrar Karin Schnarr commented:
“Operators have a responsibility to ensure that the gaming opportunities they present are accurate and can be honored as described. As the regulator, the AGCO is committed to holding operators accountable when they fail to uphold commitments made to players or otherwise mislead them about gaming opportunities. By imposing the maximum monetary penalty available, we are sending a clear message that these expectations are not optional.”
This marks the second-biggest AGCO fine since Ontario’s market opened in April 2022, after a C$350,000 penalty against FanDuel in January 2026. Now, TheScore Bet has 15 days from the October 6 notice to ask for a hearing with the License Appeal Tribunal, and it hasn’t revealed whether it will appeal.
