VGCCC fines Tabcorp AU$1m for compliance failures
The penalty was given to the operator for not complying with a couple of the regulatory authority’s orders relating to an inquiry into Tabcorp’s service outage that took place on the 7th of November 2020 during the local thoroughbred racing series Spring Racing Carnival.
The outage lasted around one and a half days, during which players were not able to place wagers on any of the company’s available betting opportunities. As part of the licensing agreement with the regulatory authority, operators in the state of Victoria are obligated to ensure the continuous availability of their services.
The authority mentioned that the first case of Tabcorp’s failings involved not being able to confirm whether the firm’s backend systems were adequately fit for ensuring compliance with the requirement for continuous availability in the state. The second case, on the other hand, involved the submission of a relevant report about four months late.
The VGCCC added that this penalty was the most substantial one ever issued to the operator in the state, mirroring the scale of the company’s failings relating to the outage investigation. The regulator further mentioned that the firm’s conduct was not acceptable and that it won’t tolerate firms that are uncooperative during inquiries.