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KSA’s self-exclusion service experiences a glitch
The Kansspelautoriteit’s Cruks self-exclusion service recently experienced a bug which prevented new users from registering.
The Cruks service first experienced the glitch on the 11th of November, which involved malfunctions with its BSN checking system.
In the Netherlands the BSN (Burgerservicenummer) is used in a similar way as an SSN is used in the United States. Also known as the citizen service number, it provides a quick and easy way of identifying people in the country. It is used extensively by the KSA to deliver their self-exclusion service.
For a few days, new users had trouble registering for Cruks, while operators expressed difficulties when checking their players’ self-exclusion statuses.
On the 15th of November, the Kansspelautoriteit came out with a statement, announcing that the self-exclusion system has returned to normal operations, with the reported cause of the malfunctions being traced to the BSN management facility.