UKGC fines Intouch Games £3.4 million

Added: March 17, 2021

The UK Gambling Commission has penalised Intouch Games with a £3.4 million fine as well as issuing a warning over some issues with customer care. The company now has to go through in-depth auditing after the UKGC found money laundering issues, as well as social responsibility catastrophes.

The Commission has said that the company needs to hire a firm composed of independent auditors to complete an audit that will show its compliance with the licence terms.

UKGC executive director, Richard Watson, stated:

“Through our challenging compliance and enforcement activity we will continue our work to raise standards in the industry and continue to hold failing operators to account.”

The UKGC found a lack in social responsibility, including saying that a bonus could possibly be provided if clients provide identification proof, and refraining from implementing its policies for customer interaction for seven different customers that showed sings of problem gambling.

The UKGC said:

“If the licensee had followed its policy it should have given more consideration to placing mandatory limits on customer accounts”.

The company was revealed to have a risk assessment that did not consider the possibility of giving customers the chance to use payment providers that are also exchanges for crypto. Aside from that, it was apparently also unveiled that the AML mistakes included to failure to conducting relevant levels of improved client due diligence, as well as the failure to go over the source of funds info as soon as it was requested.

Intouch Games, UK Gambling Commission, UKGC