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William Hill error credits millions to customer accounts
After a malfunction in evoke-owned William Hill’s Jackpot Drop, multiple player accounts received hundreds of thousands in credits, but the operator is now urging customers to return the money.
Many players posted evidence on social media, showing their account balances, with one screenshot on X displaying a £142,000 balance. After the incident, the Jackpot Drop was fully removed from the website.
William Hill is now in the process of identifying the players and returning the withdrawn money.
NEXT.io reported that the operator has shared its bank account details with a formal request to send back the cash withdrawals.
The William Hill email stated:
“During a routine review of platform activity, we identified an issue affecting the Jackpot Drop game, which resulted in incorrect sums being credited to players’ balances and withdrawals being processed incorrectly. As a consequence of this issue, funds were incorrectly credited and, in some cases, withdrawn from a number of customer accounts, including yours, that were not generated through valid or properly functioning gameplay. Our review has confirmed that certain balances credited to your account and subsequently withdrawn did not arise from valid gameplay and are attributable to the issue affecting the Jackpot Drop game.”
The operator has given customers three days to return the money with a signed settlement agreement, which would mark the dispute as resolved. Additionally, William Hill offered a commercial resolution, allowing customers to keep 11% of the withdrawn amount as a gesture of extending an olive branch.
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