KSA fines Merkur Casino Almere €45k
Merkur Casino Almere has recently been fined by the Kansspelautoriteit for failing to check the Cruks self-exclusion service before welcoming a player.
The Dutch regulator recently stated that between the 17th of February and the 2nd of March 2022, the operator allowed a self-excluded gambler to play at its establishment in Almere. Reportedly, the patron was able to enter the casino’s property nine times, visiting it nearly every other day in the period, while being actively registered with the country’s self-exclusion service.
The Kansspelautoriteit stated that the casino’s employees attempted to conduct checks with the Cruks database, however, they encountered errors and were unable to verify the self-exclusion status of the player, and ultimately allowed the patron to enter the establishment.
The regulator added that in cases like these, patrons should not be allowed to enter the operator’s property and that companies need to ensure that their customers are not registered in the self-exclusion scheme.
This penalty follows not long after the Dutch regulator enhanced the country’s self-exclusion service, Cruks, to make registering and extending self-exclusion periods easier. You can learn more about the recent changes here.