KSA enhances Cruks self-exclusion scheme

KSA enhances Cruks self-exclusion scheme

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KSA enhances Cruks self-exclusion scheme

The Kansspelautoriteit has recently updated its Cruks self-exclusion service to make it easier to use.

Being the Netherlands’ main central self-exclusion register, the country’s Cruks system is used by all locally licensed gambling operators. Since its introduction back in 2021, it has amassed a total of over 39 thousand registrations.

As part of the recent revamp, the Dutch regulator has launched a new website for the scheme, which is easier and simpler to use for local players. It also contains useful information about the system and offers users various relevant tips, such as that the average duration of self-exclusion in the Netherlands is 13 years.

The regulator has also changed the process for opting out of the register, which will now have a period of reflection before allowing users to play again after the minimum duration of six months has elapsed.

For the first 8 days, players will remain signed up for the scheme, and will no longer be able to exit it immediately. Previously, registered users could opt out of the program impulsively, which the new addition aims to counteract.

Additionally, the Kansspelautoriteit has also changed the scheme’s messaging from “play break”, and is now referring to it as a “gambling stop”, as research evidenced that the former did not represent the self-exclusion program’s offering adequately.

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