Gambling Commission helps operators to cope with complaints
The Gambling Commission is going to issue some tips for operators in order to help them to handle complaints.
The Commission reviewed complaints policies of thirty-four license holders from many sectors before evaluating the availability and usefulness.
This work was mentioned in the Commission’s business plan for the previous and current years, where the regulatory body needed to explore and enhance the interaction of licensees with clients when something fails.
The GC states that this work is going to accompany the government’s protracted review of the law, which is going to aim to showcase how to reform upcoming legislation.
Lately, the review of the white paper was canceled as a result of PM Boris Johnson’s departure, and it is known that the White Paper won’t be reviewed until the government appoints a new Prime Minister.
“Dealing with complaints in the right way is essential for the industry. We want clients to have a chance to discover and release policies and to file your complaints and not face any obstacles. We are aware that each year the gambling business gets more than two hundred thousand complaints during the Gambling Law’s review, the question of what limits they can be brought to will be considered, most still have to undergo the licensee’s complaints process.”
commented I. Angus, the director of policy at Gambling Commission.
Later he added that they are willing to help operators to manage this situation in order to improve the outcomes for them and their clients.