Casino Guru launches new course on complaint handling
Casino Guru Academy has recently introduced a new course on iGaming complaint handling.
The new course will provide gambling industry professionals with a set of resources on the best practices for handling casino complaints, expanding Casino Guru Academy’s catalog of offerings. The new free course showcases top examples of various complaints, such as in the areas of player verification, incomplete deposits, restricted accounts, delayed transactions, and many others, giving operators insights into the best practices for handling different types of complaints.
Casino Guru has an expansive track record in handling complaints through its Complaints Resolutions Center, which has played an important role in ensuring the safety and fairness of the gambling industry since its establishment in 2019. Over its time on the market, the initiative has gone through more than 30 thousand complaints with over 8 thousand successful cases that returned more than 24 million dollars combined to online gambling enthusiasts.
Casino Guru Academy will be utilizing this extensive knowledge to power its latest course, providing industry experts with the ability to learn from the experiences of one of the sector’s largest complaint centers. The course will last just 1.5 hours and award participants with a certificate upon completion, helping operators not only handle complaints more optimally but also prevent them in the first place. This will enable the course’s participants to greatly enhance their reputations, which is quite an important factor in the success of online gambling businesses.