AGCO issues $100k penalty to Apollo Entertainment
AGCO has recently issued a fine of 100 thousand dollars to Apollo Entertainment.
The main reason behind the Canadian regulator’s recent enforcement action is the operator’s lacking responsible gambling efforts. AGCO stated that one of the company’s failings was that it did not take adequate steps to contact players that were exhibiting signs of various gambling harms. In one of the most noteworthy cases, a player lost more than 2 million dollars with the operator over the course of four months without receiving any interventions from the firm.
AGCO also stated that Apollo Entertainment failed to offer its players an adequate self-exclusion option. The regulator added that a host of other responsible gambling tools were implemented in a subpar way as well, such as time or money-based gambling limits.
Lastly, the authority stated that the operator did not adequately educate its employees on responsible gambling, failing to make sure that they understood why responsible play is important.
AGCO mentioned that since contacting the operator about these issues, Apollo Entertainment has been working to address its shortcomings, with the company having already carried out several significant enhancements to the responsible gambling systems of its websites to better align with the regulator’s guidelines.