Gambling Commission extends deadline for remote customer interaction consultation

Gambling Commission extends deadline for remote customer interaction consultation

Added:
Gambling Commission extends deadline for remote customer interaction consultation

After its major success and high engagement, the Gambling Commission has decided to extend the deadline for its remote customer interaction consultation. 

It was first launched on 3 November, and aimed to rake in feedback and opinions on how operators can improve in identifying players that show signs of problem gambling. These calls were especially made to consumers and those with experience in problem gambling. 

The Gambling Commission set up the operation as they had collected proof to imply that operators were not doing what they had to do in this area, with many not taking any of the actions needed.

The consultation says: “As part of these new requirements, we propose that online gambling operators must act on information they have about a consumer’s vulnerability, and to introduce stronger requirements, including that operators must conduct defined affordability assessments at thresholds set by the Commission.”

Initially, the deadline for this remote customer interaction consultation was set to be the 12th of November 2021. However, the high levels of engagement they have been receiving since the launch has caused the Commission to decide on the extension of the deadline back until around early February.

By doing so, they are wishing to be able to gather even more detailed feedback, along with a strong collection of evidence. This can later be used to set up new rules and regulations that should most likely make online gambling even safer for consumers.

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