Softswiss launches exclusive B2B support
The famous B2B product provider– Softswiss, released a new VIP support system, to further boost, personalize and fasten its customer support systems.
Softswiss’ B2B Client Support Service, which has been effective for a year now, has now incorporated a VIP client-focused support system, which will allow them to prioritize urgent queues for helpdesk tickets.
This will see the queues sorted by urgency, starting from game provider bet or fraud suspition checks per usual, immediately after will come the VIP client queues, and only then the rest of the requests.
Currently, the Softswiss B2B Support Service operates smoothly, striving to achieve an even fastened and flexible quality through the suggestions from the helpdesk, making the current average response time to a client a maximum of 1 hour, and a bit less for VIP customers.
The full resolution of the request usually takes up 1-2 days, depending on how complex the ticket is.
The game aggregator assures that the new VIP B2B Support will have the best-in-game experts sorting out the tickets, as to reduce the time and boost the quality of the service.
The responsible for the game aggregation block at Softswiss – Tatyana Kaminskaya, stated:
“Coming up with a further personalized and flexible VIP B2B Support Service solution is yet another gesture in the direction of making our services even more usable and fast-paced. Our customers’ trust in our product is highly valued by our team.”