Flutter Entertainment apologizes Sky Vegas customers

Added: November 5, 2021

Conor Grant, CEO of Flutter Entertainment UK & Ireland, apologized to Sky Vegas subscribers via Twitter.

On November 2, Sky Vegas users were inadvertently sent marketing emails from Flutter. Consequently, a group of consumers who got the two promotional emails deliberately unsubscribed from Sky Vegas.

Grant stated:

“I would like to sincerely apologize to everyone who was impacted by the latest Sky Vegas situation, in which a lot of customers accidentally received advertising messages.”

Grant remarked that the FTSE100-listed gambling organization is conducting comprehensive research to guarantee that mistakes like this do not happen from now on. He also stated that the UK Gambling Commission was made aware of the problem “as quickly as the issue was found” and that the regulator will be kept updated as events unfold.

Grant added:

“Sky Vegas, like all of our brands, takes its responsibility to safeguard clients very seriously.” Our main priority is responsible gambling, and while we don’t always get it right, we are dedicated to doing it all we can to safeguard individuals who may be in danger. I recognize that we disappointed many consumers with this case, and I sincerely apologize.”

Flutter has joined the European Gaming and Betting Association (EGBA) following the publication of a unified European sustainability report by the trade association. The additional measure made by the corporation to reinforce its ethical gaming activities and pledges is the reduction of net deposit limitations for players under the age of 25 to £500 a month.

Flutter Entertainment, Sky Vegas