UKGC extends consultation on remote customer interaction

UKGC extends consultation on remote customer interaction

Posted by: AffPapa

The UK Gambling Commission (UKGC) has announced the extension of the deadline on its consultation concerning remote customer interaction.

The consultation was launched on 3 November and looked to gain a large variety of opinions from industry stakeholders on ‘stronger requirements for online operators to identify consumers who may be at risk of gambling harm, and the preventative actions they should take’.

The UKGC declared in a statement: “With high engagement since the consultation opened last month, the Commission has extended the call for evidence deadline by four weeks to Tuesday 9 February. This extension will allow more time for detailed feedback and the strongest evidence base possible from consumers and other stakeholders.”

The suggested inhibitory actions will be including enhanced affordability checks and actions for vulnerable consumers.

Furthermore, the consultation will go over proposals that seek to ‘strengthen the expectations’ placed on running an online gambling business, mentioning that operators should prove their ability to identify and register a consumer’s vulnerabilities.

Even though the consultation will be receiving many opinions from a range of stakeholders, at the time of the launch, the UKGC stated that there will be a particular focus on consumers. It added that it wants to entirely understand how operators should identify vulnerability, as well as gambling that is unaffordable, and the circumstances that lead one to take action on behalf of consumers.

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